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SHIPPING POLICY

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Standard orders are processed once payment has been received.

Free shipping for orders sent to an address in the UK.

Orders sent to an address outside the UK may incur a shipping charge. 

RETURN POLICY

We want you to cherish your purchase. If you are not completely satisfied, let us know and we will work with you to make it right. Please note that due to the handmade nature of our products, there may be slight variations in some items. We believe this is one of the beautiful things about owning a limited handmade item. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Any returned item should be received undamaged, unsoiled, unaltered and unworn. Please note that any labels or tags must remain intact and the item should be returned with its original packaging with any enclosed documentation. We will issue a full refund upon receipt, excluding the original delivery charge (if

applicable). Alternatively if you prefer, we will exchange the item.Goods will only be accepted for return if they are despatched within 14 days of receipt, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore we recommend that you send the parcel using a delivery service that insures you for the value of the goods.The cost of returning the item to us is your responsibility. Once returned, we will refund the person who originally placed and paid for the order to their original debit or credit card used for the purchase. Nothing in this returns policy affects your statutory rights. Your rights under this returns policy are in addition to your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

PAYMENT METHOD

All the payments are made through PayPal which guarantee the security of the payment. 

WHOLESALE INQUIRIES

For all wholesale inquiries please contact: enquiries@etuibags.com

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